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Your Rights and Our Legal Commitments

sattama operates under a clear legal framework designed to protect your account, your data, and your privacy at every step.

Terms of UsePrivacy PolicyCookie PolicyData RetentionAccount Security

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Explore the Terms That Govern Your Account

sattama Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our terms of use set out the conditions under which your sattama account operates, including eligibility based on local law, account verification, and acceptable use. Access to any part of our platform — including deposits via UPI, Paytm, or PhonePe — is subject to these terms

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and is available only where local law permits. We reserve the right to update these terms periodically; when we do, we will notify you through your registered contact details. Continued use of your account after a policy update constitutes acceptance of the revised terms. If you
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disagree with any revision, you may close your account at any time by contacting our support team. All disputes are subject to the governing law stated in the full terms document available on this page.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Our Legal and Compliance Team

If you have questions about our terms, need to request a copy of your personal data, or wish to raise a legal concern, our dedicated support channels are available around the clock.

Email Legal Team Send your legal or data-related queries to our compliance address. We acknowledge receipt within 24 hours and provide a substantive reply within 48 hours on working days.

Live Chat Support Our live chat agents are available 24 hours a day and can escalate any legal or privacy concern directly to the compliance team on your behalf without delay.

Formal Written Request For data access, correction, or deletion requests, submit a written request through your account dashboard. We process all formal requests in line with applicable privacy law timelines.

HOW WE HANDLE THIS

Browse Our Data and Security Practices

We handle your personal data with a clear internal policy — who can access it, how long we keep it, and what steps we take to secure it.

Data Handling

We collect only the data needed to operate your account — name, contact details, payment identifiers such as your UPI or Paytm handle, and transaction history. No third-party sale of your data takes place.

Cookie Policy

We use session cookies to keep you logged in, and analytics cookies to understand how pages perform. You can manage cookie preferences from your browser settings or our cookie consent panel at any time.

Account Security

Your account is protected by encrypted login, two-step verification options, and automated anomaly detection. If we detect unusual activity, we freeze the session and contact you before restoring access.

Data Retention

We retain account records for the period required by applicable law, typically five to seven years for transaction data. Once the retention period lapses, data is securely deleted from our systems.

Legal Contact Person

Our designated Data Protection contact handles all formal requests. You may address requests for access, correction, or erasure directly to this contact via the email address listed in our privacy policy.

Requesting Changes

To update personal details, correct inaccurate data, or request deletion, log into your account and use the Profile section, or submit a formal written request through live chat or email.

Common Questions About Our Legal Terms

These questions cover the areas we hear about most — from how your data is used to what happens when our terms change. If your question is not answered here, our support team can connect you with the compliance team directly.

We collect your name, email, phone number, and payment identifiers like your UPI or Paytm handle to operate your account, process transactions, and comply with applicable legal obligations. We do not collect more than is necessary.

Log into your account and visit the Privacy section under Settings, or submit a written request to our legal team by email. We will provide a copy of your data within the timeframe required by applicable law.

Yes. Submit a deletion request via your account dashboard or through our legal email address. We will erase data that we are not legally required to retain and confirm completion once the process is done.

We notify you by email or in-account message before changes take effect. If you do not accept the updated terms, you may close your account by contacting support before the effective date of the revision.

Eligibility depends on local law and is available where local law permits. We recommend checking whether online account-based services of this type are permitted in your specific state before opening an account.

Transaction data, including UPI, Paytm, and PhonePe payment records, is retained for the period required by applicable law — typically five to seven years. After that period, records are securely and permanently deleted.

Contact our designated Data Protection contact via the email in our privacy policy. We acknowledge formal complaints within 24 hours and investigate thoroughly, providing a written resolution within the statutory timeframe.

Your Rights and Our Legal Commitments

Reach Our Legal and Compliance Team

Browse Our Data and Security Practices

Data Handling

Cookie Policy

Account Security

Data Retention

Legal Contact Person

Requesting Changes

Common Questions About Our Legal Terms

01 What personal data does sattama collect and why?

02 How can I access or download my personal data?

03 Can I request that my data be deleted?

04 What happens if the terms of use are updated?

05 Is my account eligible if I am in India?

06 How long does sattama keep my transaction records?

07 Who do I contact if I believe my data has been mishandled?

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