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Explore the Terms That Govern Your Account

These Terms & Conditions set out the rules that apply whenever you open an account, make a deposit or withdraw funds on sattama.

Account eligibility depends on local lawDeposits via UPI, Paytm, PhonePeWithdrawal verification requiredIndian residents where permittedSubject to periodic updates

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Browse the Rules That Apply to You

sattama Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to sattama is available where local law in India permits. By creating an account you confirm that you have checked the rules in your state or territory and that you are accessing the platform in a jurisdiction where it is lawful to do so. These

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Terms & Conditions form a binding agreement between you and sattama from the moment your account is activated. They cover everything from how deposits via UPI, Paytm and PhonePe are processed, to how withdrawal requests are reviewed and settled. We may update these terms from time
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to time; continued use of your account after a revision is published constitutes your acceptance of the updated version. If you disagree with any revision, you may close your account by contacting our support team.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR POLICY TEAM

Open a Conversation About These Terms

If any clause in these Terms & Conditions is unclear, or you want to raise a dispute about how a rule has been applied to your account, our support team is available…

Live Chat Start a live chat session directly from your account dashboard. Our agents can explain any clause in these Terms & Conditions and log a formal query on your behalf within minutes.

Email Support Send a detailed message to our terms and policy inbox. We aim to respond within two hours and will include a reference number so you can track the resolution of your query.

Help Centre Search our Help Centre for plain-language summaries of the most common clauses — account suspension rules, withdrawal holds and how changes to these Terms & Conditions are communicated to you.

HOW WE HANDLE YOUR ACCOUNT

See How We Apply These Terms Every Day

Our commitment under these Terms & Conditions goes beyond the printed rules. We operate specific internal processes for data handling, account security and withdrawal verification so that every clause is applied consistently…

Account Data Handling

Personal data you submit during account creation is stored on encrypted servers. We use it solely to operate your account, verify deposits and process withdrawals — never sold or shared with third parties outside of legal obligations.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the platform. You may adjust cookie preferences from your browser settings at any time without affecting account access.

Withdrawal Verification

Every withdrawal is checked against the account's verified identity documents before release. For UPI and PhonePe withdrawals this process typically completes within four hours of the request being submitted.

Account Security

Two-step login verification is available and strongly encouraged. If we detect unusual login activity on your account, we will temporarily freeze access and notify you via your registered email before any action is taken.

Data Retention

We retain account records for the period required by applicable Indian financial regulations. Once that retention window closes, personal data is securely deleted or anonymised unless an active dispute requires us to keep it longer.

Requesting Changes

To request a correction to your account data, or to ask us to delete information where permitted by law, email our data team with your account ID. We aim to acknowledge all such requests within 24 hours.

Switch to the Answers You Need Most

The questions below cover the clauses our account holders in India ask about most frequently. Each answer is written in plain language and cross-references the relevant section of the full Terms & Conditions document so you can locate the original wording if needed.

They apply to every person who opens an account on sattama. Access depends on local law and is available only where permitted in your state or territory within India. Creating an account confirms you have verified your eligibility under applicable local rules.

We may update the terms at any time, but we will notify you by email before a material change takes effect. Continued use of your account after the effective date of a revision means you accept the updated terms. You may close your account if you do not agree.

A breach may result in temporary suspension or permanent closure of your account, depending on severity. Any balance subject to an active withdrawal hold at the time of suspension will be reviewed individually and resolved according to the clause on account termination.

Raise a dispute through live chat or email within 30 days of the transaction in question. We will review the payment records — including UPI, Paytm or PhonePe transaction IDs — and aim to issue a written resolution within five business days.

Promotional offers are governed by their own individual conditions, which are published alongside each offer. Those specific conditions take precedence over these general terms where the two overlap. You can find the conditions for any active offer in the promotions section of your account.

Email our data team with your account ID and a description of what you need. We are required to respond within a defined period under applicable Indian data protection rules and will supply the requested data in a readable format where the request is lawful.

These terms are interpreted in accordance with applicable Indian law. Any dispute that cannot be resolved through our internal process may be referred to the competent courts in the jurisdiction where the account was registered, subject to what local law requires.

Explore the Terms That Govern Your Account

Open a Conversation About These Terms

See How We Apply These Terms Every Day

Account Data Handling

Cookie Policy

Withdrawal Verification

Account Security

Data Retention

Requesting Changes

Switch to the Answers You Need Most

01 Who do these Terms & Conditions apply to?

02 Can sattama change these Terms & Conditions without notice?

03 What happens if I breach these Terms & Conditions?

04 How are deposit and withdrawal disputes handled under these terms?

05 Do these Terms & Conditions cover bonus and promotional offers?

06 How do I request access to the personal data sattama holds about me?

07 Which law governs these Terms & Conditions?

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