Reference

How sattama Handles Your Personal Data

Our privacy policy sets out exactly what personal data we collect from your account, how we use it, who we share it with, and how you can request…

Account data protectedUPI & Paytm transaction privacyRight to access your dataRight to request deletionNo third-party sale of data

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Explore What This Policy Covers

sattama Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy applies to all account holders accessing sattama where local law permits. We collect the data you provide during account creation — name, email, phone number and payment method identifiers such as your UPI handle or Paytm-linked mobile number — as well as technical

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data like device type, IP address and session logs. We use this data to process your deposits and withdrawals, verify your identity, detect fraud, and keep your account secure. Paytm, PhonePe and UPI transaction references are stored only as long as needed for reconciliation and legal
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compliance. Data is never sold to advertisers. Availability of our service depends on local law and is accessible only where local regulations permit.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you have a question about how your personal data is stored, want to request a copy of the data we hold on your account, or need to raise a concern about…

Email Privacy Support Send your data access, correction or deletion request to our dedicated privacy address. We acknowledge all emails within 24 hours and aim to resolve your request in full within 72 hours.

Live Chat Reach our support team through the live chat widget available on the account dashboard. For privacy matters, ask to be connected to the data protection desk — available during standard business hours.

Secure Account Portal Log in to your sattama account and visit the Privacy section under Account Settings to submit a data request, download your data export, or initiate account closure directly.

HOW WE PROTECT YOUR ACCOUNT

Browse Our Data Handling Practices

From the moment you open your account, every piece of personal information you share is handled under strict controls.

Payment Data Handling

Your UPI handle, Paytm mobile reference and PhonePe transaction IDs are stored in an isolated payment vault. Only our finance reconciliation system accesses this vault — no marketing or analytics tool touches payment identifiers.

Cookie Usage

We use session cookies to keep you logged in and preference cookies to remember your lobby layout. Analytics cookies are anonymised before processing, and you can manage cookie choices from the Privacy Settings page inside your account.

Account Security Controls

Two-step verification is available on all accounts and we strongly encourage you to enable it. Login attempts from unrecognised devices trigger an email alert to the address registered on your account.

Data Retention Schedule

Active account data is retained for the duration your account remains open. After you close your account, transactional records are kept only for the period required by applicable financial regulations, then permanently deleted.

Third-Party Sharing

We share your data with payment processors (UPI networks, Paytm, PhonePe) solely to complete your transactions. We do not share personal data with advertisers, data brokers or any unaffiliated third parties for commercial purposes.

Requesting Changes to Your Data

You can request correction, export or deletion of your personal data at any time through the account portal or by emailing our privacy team. We will confirm the action taken within 72 hours of receiving your verified request.

Open Questions About Your Data Rights

These questions cover the most common concerns we hear from account holders about how their personal data is collected, stored, shared and deleted. If your question is not answered here, contact our privacy team directly through email or live chat.

We collect your name, email address, phone number and date of birth at registration. When you make a deposit, we also log your payment method reference — such as your UPI handle or Paytm-linked mobile number — to process and verify the transaction.

Payment references are stored in an isolated, encrypted vault separate from your account profile. Only the reconciliation system accesses this data. Full card or bank account numbers are never stored on our servers — only the transaction reference issued by the payment network.

Yes. Log in to your account, go to Account Settings, and select the Privacy section to submit a data export request. We will prepare a downloadable file of your personal data and notify you by email when it is ready, within 72 hours.

Submit a deletion request through the Privacy section of your account or email our privacy team. Once we verify your identity, we will delete all personal data except the records we are legally required to retain for financial compliance, and confirm the deletion in writing.

No. We do not sell, rent or share your personal data with advertisers or data brokers. Data is shared only with payment processors — UPI networks, Paytm, PhonePe — strictly to complete your transactions, and with regulatory bodies where the law requires it.

After account closure, we delete your profile data as soon as practically possible. Transactional and financial records are retained for the period required by applicable Indian financial regulations, after which they are permanently and irreversibly deleted from our systems.

You can update your name, phone number and email address directly from the Account Settings page. For changes to identity documents already submitted for verification, contact our privacy support team via email or live chat and we will guide you through the correction process.

How sattama Handles Your Personal Data

Contact Us About Your Privacy

Browse Our Data Handling Practices

Payment Data Handling

Cookie Usage

Account Security Controls

Data Retention Schedule

Third-Party Sharing

Requesting Changes to Your Data

Open Questions About Your Data Rights

01 What personal data does sattama collect when I open an account?

02 How is my UPI or Paytm payment data stored?

03 Can I request a copy of all the data sattama holds on me?

04 How do I ask sattama to delete my personal data?

05 Does sattama share my data with advertisers or third-party marketers?

06 How long does sattama keep my data after I close my account?

07 How can I update incorrect personal information on my account?

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